can't add new contact

I have the exact same problem except it quits when adding the last name and creates an No Name contact. The suggestions makes no difference, especially the one about updating the MacOS version and the app store update. Contacts is built into the MacOS. I have the latest version of MacOS Big Sur 11.2.1. This is a BUG. I have been adding contacts the same way for years. Please fix this!

I have the same issue...nothing helps. All updates done but the Contacts-app is shutting down or creating one after the other "NAME" entry without a name or any data! This is a BUG...I can not continue to enter all my contacts on the phone... Issue happens either while entering the Surname or when entering the position...all of a sudden everything is gone and no Info remains in the contacts... Please fix this urgently!!

I just spoke to apple support (1 hour 50 min)and was told that this is an issue with Big Sur, and having the presence of a Google account setup on the device: syncing google account with contacts. If you disable the account, then you are able to add a new contact. But once you enable the google account again, you're back where you started from and cannot add a new contact. Their Engineering group is currently investigating that for a resolution. Which may come in the form of another software update. 

I was given this workaround, "One solution would be to migrate your contacts and move them all over to iCloud via Drag/Drop and then turn the google account off for now if you wanted. Then you'd also want to set your default on your iPhone to iCloud as well so that any new contacts you create on your iPhone do still sync to your Mac."

Personally, I'm just going to keep adding contacts on my iPhone or iPad until they come out with a fix.

This is very helpful Elmo11159 - and thank you! It's pretty amazing to me that Apple hasn't been able to fix this - and here we are at April 15, 2021. Dang - they're usually more on top of things than this. That's why I stick with Apple. But this is ridiculous - especially if, like another person who responded and I, we depend on our address book for business!

Fingers' crossed they'll come up with a fix - or upgrade from Big Sur.

Barbara

yashww,

Thanks for giving those steps a try, and keeping us updated.

Since the Contacts app is part of macOS, you'll want to make sure the macOS software on your Mac is updated: How to update the software on your Mac

If the issue persists, the section below may help:

"Get more help

• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your Mac, or if the App Store itself is not responding, contact Apple Support."

Cheers!

Hi there yashww,

We understand you're experiencing an issue with the Contacts app closing a window unexpectedly on your MacBook Pro, and we'd like to share a resource that can help.

While you're already tried some of the steps, give the remaining steps here a try: If an app on your Mac stops responding, closes unexpectedly, or won’t open

If the issue persists, review the "Get more help" section.

Cheers!

I'm having the same issue, but found a simpler workaround: since I'm syncing my contacts with my Google account (which is apparently part of the problem?), I can go to contacts.google.com and enter the new contact there. They sync almost immediately with my phone contacts, and it's easier to type in details on my laptop vs. my phone. Hope this helps!

Four months later and still this issue... I'm glad I found this topic, it's annoying when you try to add a contact to your google account only to see the window disappear in a few seconds. This worked just fine (for sure with Sierra) so don't understand why this broke now.

Have seen this issue before. It appears resolved once updated to Current version 11.3.1 . Suggest doing the Time Machine Before attempting the update.

Also, have had more success doing this from Safe Mode and downloading the Full Installer from Apple Store rather doing the iffy and flakey Software Update method.

I have the same problem on my iMac, and I am operating on Big Sur 11.4, so the bug STILL hasn't been fixed. My workaround is to enter the contact on my iPad Pro and then it will sync with my iMac. I have a Gmail account, but really it's only because Gmail hosts my personal domain name, and I never use the actual Gmail system for either email OR contacts. So I'm thinking it's a broader problem than just happening to also do business with Google.

Same problem on my MacBook Air Big Sur 11.4. I also have a gmail account and DO use it for email - through Safari. Had hoped that once they upgraded to 11.4 the problem would be fixed. Yes, of course we can add contacts on our iPhone or iPad - but that's no excuse. Apple doesn't seem to be paying attention to this thread to try to give us an explanation or fix. Very disappointing. I'm just wondering if it has anything to do with Apple and Chrome being in competition with each other.

It so happens, I have the same problem related to creating a new contact on my MacBook Pro. However, I am still using Catalina. So, it looks like this problem 'yashww' is discussing is not a new problem after all! When is Apple going to resolve this for Catalina uses?

I have no intention of changing over to Big Sur anytime soon. I need absolute certainty I will not be compromised with all of my current applications, and unfortunately, I do not have that confidence as yet!!!