WHY IS MY DEVICE NOT ELIGIBLE FOR ADDITIONAL COVERAGE

sorry for all caps. put my serial number in and it says it's not eligible. i bought less than 60 days ago.

MacBook Pro with Touch Bar

Posted on Jan 11, 2021 9:03 AM

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Question marked as Top-ranking reply

Posted on Jan 13, 2021 9:35 AM

AppleCare PLUS --How to buy

  1. Purchase AppleCare+ with your new Mac.
  2. Or buy it within 60 days of your Mac purchase:
    • Online (requires you to verify your serial number)
    • At an Apple Store (inspection of Mac and proof of purchase are required)
    • By calling 800-275-2273


You have done all the others, Try that phone number next.

(if outside the US, look on the Apple web site customized for your country, or post back for more assistance.)


4 replies
Question marked as Top-ranking reply

Jan 13, 2021 9:35 AM in response to sclub7_

AppleCare PLUS --How to buy

  1. Purchase AppleCare+ with your new Mac.
  2. Or buy it within 60 days of your Mac purchase:
    • Online (requires you to verify your serial number)
    • At an Apple Store (inspection of Mac and proof of purchase are required)
    • By calling 800-275-2273


You have done all the others, Try that phone number next.

(if outside the US, look on the Apple web site customized for your country, or post back for more assistance.)


Jan 13, 2021 9:19 AM in response to sclub7_

Hello sclub7_.


Welcome to Apple Support Communities. We understand that you purchased a Mac recently, but it’s showing that it isn’t available for AppleCare. We’re happy to help.


Was your Mac purchased as an open box, store model, or refurbished item? We recommend checking coverage here: Check Your Service and Support Coverage - Apple Support


Here’s additional information about purchasing AppleCare for Mac: AppleCare Products - Mac - Apple


Let us know if you have further questions.


Take care.

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WHY IS MY DEVICE NOT ELIGIBLE FOR ADDITIONAL COVERAGE

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