User profile for user: allieleach
allieleach Author
User level: Level 1
4 points

Touch ID Not Working

After I updated my MacBook Air to Big Sur, I am no longer able to use my Touch ID. I've tried restarting my computer several times, but nothing happens when I click "Add Fingerprint."

MacBook Air 13″, macOS 11.1

Posted on Jan 11, 2021 4:06 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,966 points

Posted on Jan 11, 2021 7:42 PM

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. See whether this resolved the Add Fingerprint issue.


Axel F.



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Touch ID Not Working

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