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My computer won't updated to Mac Mojave

How can I update my computer if it won't download the next update?

Mac mini, macOS 10.13

Posted on Jan 12, 2021 4:09 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2021 4:53 AM

If you have a 2012 or later Mac…

Open in Safari, other browsers won't work.

https://itunes.apple.com/us/app/macos-mojave/id1398502828?ls=1&mt=12

9 replies

Jan 13, 2021 11:50 AM in response to Sixkids06

Click once on your Desktop.

Click File in the menubar, select New Finder Window.

In the New Finder Window from the Sidebar click on Applications.

Scroll down to Install macOS Mojave.app, move it to the Trash

empty the Trash.

Connect your mac to your router via cable.

Restart your mac, go back to the App Store Mojave download page

it should now say Get or Download, not Open.

Do not use the mac while it is downloading or any other devices that

share the same internet connection.


Jan 12, 2021 3:46 PM in response to Sixkids06

Found and checked App Folder. The only OS in the folder is macOSSierra. It doesn't seem that I should delete this as it will then not have any OS! Since there isn't a Download for Mojave in the computer, as it won't download in the first place, I don't understand how going into the Safe Mode would allow me to download the Mojave OS download since in the land of PC's 'safe mode' usually doesn't let you download any programs while it is in 'safe mode'.

Jan 13, 2021 7:38 AM in response to Sixkids06

In the Applications Folder, drag the Install Sierra Application to the Trash Bin on Desktop. Right click Trash and click Delete.


As @ dialabrain suggested, restart the computer by holding the SHIFT key immediately on powering on the computer. This will be Safe Mode. Trust @ dialabrain when he says it can be downloaded in this mode ( Safe Mode ) This is macOS NOT Windows so works differently. Then follow his instructions and use ONLY Safari which will automatically open the Apple Apps Store and allow download the Mojave installer. Once it is Downloaded - Stop There. If it tries to launch - quit it. Now, again restart in Safe Mode like before, and launch the new Application in Applications Folder Install Mojave and follow the instructions that follow.

Jan 13, 2021 11:31 AM in response to PRP_53

Opps! I think that I previously said that I have a Macbook air. I don't. My laptop says on the back that it is a MacBook Pro. Does this matter? Also the "Time Machine" is set to update all of the time. Is this the 'back up' needed? My tool bar for some reason no longer has the "Applications Folder" nor the "Launch Pad", so we need to search again for the applications folder, which I am sure that we will stumble across if we keep looking for it. Can you tell us if there is a faster way to find it? Thank you. We really appreciate all of the help!

My computer won't updated to Mac Mojave

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