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Refund on cancelled subscription

I’d like to have a refund please .. it’s urgent

iPhone 7 Plus, iOS 14

Posted on Jan 12, 2021 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2021 11:40 AM

Have you already asked?


Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


"After you request a refund, you'll receive an update [as to whether you have been granted a refund] within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904

5 replies
Question marked as Top-ranking reply

Jan 12, 2021 11:40 AM in response to dantae96

Have you already asked?


Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: https://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.


"After you request a refund, you'll receive an update [as to whether you have been granted a refund] within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904

Jan 12, 2021 11:49 AM in response to dantae96

Were you able to actually pay for the app? It may be Apple has placed a hold because you defaulted on payment. You may have to actually pay before they refund, or you could try contacting Apple:


click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Refund on cancelled subscription

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