Bad quality of Instagram videos and stories

For more than 2 weeks I have issues with quality of videos and stories on my Instagram . I've connected to different wifi connections and Reset my iPhone. Nothing worked...

i have iPhone 12 pro Max

iPhone 12 Pro Max, iOS 14

Posted on Jan 12, 2021 10:58 PM

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5 replies

Jan 14, 2021 3:53 PM in response to Instagramvideosbadquality

Hi Instagramvideosbadquality,


Hi. We see that you're experiencing quality issues with videos and stories on Instagram. We will do our best to assist. Do you experience similar issues in other apps such as Camera, Facebook, etc? If it is only happening in Instagram, check for updates by following the steps here: Update apps or use automatic downloads.


Another step is to delete and install the Instagram app. To do so, open the Settings app. Tap General, then tap iPhone Storage. Tap the Instagram app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App. If issue continues, we suggest reaching out to Instagram's app support here: Instagram Help Center.


Best regards.



Feb 12, 2021 10:23 AM in response to raina_b22

Hello,


I'm experiencing the same exact issue on my 12 max pro that I’ve only had the last 3 weeks or so. Even the quality of FaceTime videos tend to lack. I tried deleting and reinstalling the app like you suggested and nothing is working. I still have my 10 and 10 XS and the quality on both those devices is just fine, I’ve compared the same videos on all three. Are there any in-phone actions I should take? Thank you.


Miquel

Feb 12, 2021 10:24 AM in response to raina_b22

Hello,


I'm experiencing the same exact issue on my 12 max pro that I’ve only had the last 3 weeks or so. Even the quality of FaceTime videos tend to lack. I tried deleting and reinstalling the app like you suggested and nothing is working. I still have my 10 and 10 XS and the quality on both those devices is just fine, I’ve compared the same videos on all three. Are there any in-phone actions I should take? Thank you.


Miquel

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Bad quality of Instagram videos and stories

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