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Hello,
I’m in Australia and have bought a new iPhone and am trading in my old phone. The courier is booked (through Apple) to come tomorrow to pick up the old phone, however I can’t find any information anywhere about whether I need to include an address on the package, and if so, what it is. Can anyone assist? Thank you 😊
iPhone 8
Hi Jess thank you so much for replying. I just dropped it off at my concierge but from you description the courier will contact me when he arrives. Isn’t it just so annoying that the trade in kit actually doesn’t contain any instructions...
Hi Jess thank you so much for replying. I just dropped it off at my concierge but from you description the courier will contact me when he arrives. Isn’t it just so annoying that the trade in kit actually doesn’t contain any instructions...
Hi could you please let me know how the pick up process went? I scheduled for my laptop to be picked up tomorrow and I too received a box with just a padded envelop for the laptop and no instructions or return address. Thank you!
Hello, I called Apple and they said the courier would come with an address sticker. He did, and he also signed a thing to confirm he had collected it which I kept (contained tracking number) and I had to sign a thing to say he had collected it which he kept.
The local Apple AU trade-in web page here says this:
How do I pack my device for trade-in?
You’ll receive detailed instructions on how to prepare your device so you can complete your trade-in.
If you’re trading in your device for credit towards a new one, you can choose to drop it off or schedule a courier pick-up. If you prefer to drop it off, we’ll email you a barcode you can take to your local Australia Post, where they’ll pack up your device and send it to our trade-in partner. If you select courier pick-up, we’ll send you a trade-in kit so you can pack up your own device, and a courier will come to collect at the scheduled time.
To trade in a device without purchasing a new one, you’ll use the courier pick-up method described above.
So you must have received some detail in the "trade-in kit". Were you provided some sort of barcode to stick on it for the courier?
Additionally, there is a phone number in the last FAQ item:
How do I get additional help with my trade-in?
Contact us on 133-622.
Thanks for your responses. I have pulled the return kit apart and there is definitely no address sticker or details in it. I tried to call Apple but they don’t open until 9am so here’s hoping the courier doesn’t come early in the day 😬
thanks again for your help.
The address had to be included into the return package.
If it wasn't, contact Apple and explain your problem:--> Contact Apple for support and service - Apple Support
Regards
Giulio
Australia - trade in return address
