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Level 1

8 points

Macos Catalina Sync iPhone12

Hey guys.

I'm trying to sync musics between my Mac (running Catalina 10.15.7) and my iPhone12 (iOS 14)

When i'm trying to access my phone through Finder i see this window:

instead of this one(for example):

having all the tabs, including the Music one.

Can anyone help me figuring this out?

Thanks in advance

MacBook Pro 13″, macOS 10.15

Posted on Jan 13, 2021 3:37 PM

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1 reply

Community Specialist

Hello joaomribeiro,

It looks like Finder is not showing options to sync your iPhone.

Here are some resources that might help:

As it looks like Finder is not completely recognizing your phone and missing details such as your battery life, try the steps in If your computer doesn't recognize your iPhone, iPad, or iPod

If it continues, try some additional isolation steps:

Test in safe mode as it can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up. Start up your Mac in safe mode.
Create a test user to see if it is something only related to your user account or account settings: Set up users, guests, and groups on Mac

Hope this information helps.

Have a good day.

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Macos Catalina Sync iPhone12

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