PDF's printing with no text since Big Sur "upgrade"...

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Level 1

10 points

PDF's printing with no text since Big Sur "upgrade"...

So I updated to Big Sur from Catalina yesterday...and now the vast majority of pdf documents I get sent have a printing problem. The document will print the formatting, some logos, tables, etc...but 100% of the text fields are empty? No words anywhere on the page... I've updated Adobe Reader to the most current version, no fix. I don't think it's a printer driver problem as the same issue happens on all my printers. I've searched the interwebs...no dice. Help!:)

Thank You! Nick

MacBook Pro 15″, macOS 11.1

Posted on Jan 14, 2021 12:49 PM

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Answer 1

VikingOSX

Level 10

127,898 points

Jan 17, 2021 9:47 AM in response to nroush

If you single-click on any of those problematic PDFs and press the spacebar to trigger Quick Look, do you see the same issue? Text fields filled or empty?

When I hear the term text fields, it suggests to me that you have received PDFs with form fields whether created in brand x PDF Editor, Acrobat Pro, or XFA-based forms from Adobe LiveCycle Designer on Windows. A current version of Adobe Acrobat Reader DC should handle all of these sources, provided a well-formed PDF was received.

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Answer 2

nroush Author

Level 1

10 points

Jan 18, 2021 10:37 AM in response to mingoslkd

Hi and Thank You!

I had the same issue using Preview or Reader. So, I deinstalled both of my printers (Canon and HP), downloaded the latest drivers for Mac Big Sur and re-installed...problem solved:)

Thank You!

Nick

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Answer 3

nroush Author

Level 1

10 points

Jan 18, 2021 10:39 AM in response to VikingOSX

Thanks for the reply! I ended up de & re-installing both of my printers (Canon and HP) and the problem is solved. Still mystified how both printers experienced the same issue...but I'm good to go.

Thanks!

Nick

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Answer 4

mingoslkd

Community Specialist

Jan 17, 2021 9:28 AM in response to nroush

Hello nroush and welcome to Apple Support Communities. It appears you are having some difficulty printing PDF files since the Big Sur update.

Do you get the same result if you open the PDF using the Preview app instead of Reader?

View PDFs and images in Preview on Mac

Cheers.

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PDF's printing with no text since Big Sur "upgrade"...

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