Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac won’t finish startup.

My iMac turns on, then begins starting up, but then ends with a blank screen. It won’t start in Safe Mode either. It just goes to the same blank screen. It was fine yesterday but woke up this morning to hear the fan running very loud but the screen was black. I disconnected the power (no other way to turn off), and started it up just fine. Then this afternoon, the screen suddenly changed to an almost white screen and was stuck there. Disconnected power again and now when I turn on, the apple logo appears, it shows the progress bar under the logo, then it comes to a gray screen where it has been ever since. Nothing I try works now. Even booting up to get into safe mode still stops at a totally grey screen. Any suggestions?

iMac 21.5″, macOS 10.13

Posted on Jan 14, 2021 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2021 7:07 PM

Almost certainly a hardware failure but try If your Mac won't turn on and if that does not work, please book an appointment at your local Apple Authorized Service Provider. If you do not know how, please click Apple Authorized Service Provider Locator (AASP) & Genius Appointment to find one in your area.

Similar questions

1 reply

iMac won’t finish startup.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.