Activation lock

I am trying to start to use my work phone which has been in the use of the previous employee before me. I can't get through the activation lock as the device seems to remember the Apple ID of the previous person. I have checked the guidance and according the directions she has logged into her Apple ID account online and removed the device from her devices (she only had that one device). After that I have tried switching the phone off several times but it still remembers that wrong Apple ID and won't let me in.


The phone has been connected to Wifi during the process so I guess it should get the information from that other person's account, that the device is no longer hers. So what can I do? Is the only option to meet up with the previous person and her to open the activation lock and sign out again from her Apple ID? It would help, if we didn't need to meet in person with that old employee.


Thanks for all the help!

iPhone XS

Posted on Jan 15, 2021 2:01 AM

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Posted on Jan 15, 2021 2:07 AM

You do not need to meet the previous owner, but you need to ask him/her to do, see below:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Or your employer must contact Apple with the Apple iPhone receipt.


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Activation lock

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