iPhone 6s plus crash

Yesterday my iPhone screen went blank for no apparent reason (it wasn't dropped or anything) but the sound still worked (When I turned it off it went "kaplunk" like it should do) When I got home I plugged it into the computer and it charged up and I was able to use the hotspot. But later I tried a restart and it didn't turn back on and is now completely dead


I suspect the battery needs replacing but I wonder if there's something else that caused this chain of events. Any ideas?

iPhone 6s Plus

Posted on Jan 16, 2021 7:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2021 8:13 AM

Resolved


First I did a Factory Reset via iTunes which I later found actually happened but it didn't make the screen work. It just needed a new screen. I replaced it about 18 months ago so hopefully I bought a better one this time


So I lost a few photos and settings unnecessarily but the phone still lives and life goes on

1 reply
Question marked as Top-ranking reply

Jan 18, 2021 8:13 AM in response to Doug5t

Resolved


First I did a Factory Reset via iTunes which I later found actually happened but it didn't make the screen work. It just needed a new screen. I replaced it about 18 months ago so hopefully I bought a better one this time


So I lost a few photos and settings unnecessarily but the phone still lives and life goes on

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6s plus crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.