i recorded a video but i coud not play it because it said an error occurred while loading this video

Posted on Jan 16, 2021 3:50 PM

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Posted on Jan 18, 2021 12:41 PM

Hello ismail811,


It sounds as though you're having issues loading a video you took some time back. From the screenshots you provided it appears you're connected to a 4G network. Have you tried playing the video when connected to a Wi-Fi network? The error that's showing could be caused by the videos storing to iCloud, and attempting to download to your device to watch. If you haven't already tried watching the video when connected to a Wi-Fi network that would be recommended as it could allow you to view the video.


Have a great day!

1 reply
Question marked as Top-ranking reply

Jan 18, 2021 12:41 PM in response to ismail811

Hello ismail811,


It sounds as though you're having issues loading a video you took some time back. From the screenshots you provided it appears you're connected to a 4G network. Have you tried playing the video when connected to a Wi-Fi network? The error that's showing could be caused by the videos storing to iCloud, and attempting to download to your device to watch. If you haven't already tried watching the video when connected to a Wi-Fi network that would be recommended as it could allow you to view the video.


Have a great day!

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i recorded a video but i coud not play it because it said an error occurred while loading this video

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