Stalled Files App (iPad Pro)

Has anyone experienced an iPad Pro (12.9) (4th Generation) being taken over by a PDF file downloaded to ‘My Device?’ I’m running 14.3. and retrieved the file from a university online canvas. The PDF has commandeered my ‘Files App’ with a blank white screen and the PDF file name as header. It does not respond to input, and has rendered my ‘Files App’ inaccessible. ‘Files App’ by iPhone 12 Pro, remains. Any suggestion toward a remedy is greatly appreciated. Thank you.

iPad Pro, iPadOS 14

Posted on Jan 17, 2021 1:51 PM

Reply
5 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stalled Files App (iPad Pro)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.