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kecollins176 Author

Level 1

8 points

Files app stopped opening PDFs

For some unexplained reason I can no longer open PDFs in the Files app on my iPad Pro. It worked fine until last night, and now when I attempt to open a PDF, all I get is a blank page with the file name, type and size. The same files open fine in Acrobat. I tried deleting and reinstalling the Files app, with no change.

Any thoughts?

iPad Pro 10.5-inch, Wi-Fi

Posted on Nov 22, 2019 4:46 AM

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kecollins176 Author

Level 1

8 points

Posted on Nov 22, 2019 1:36 PM

Thanks for answering, yes I I did try that prior to deleting & reinstalling Files.

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kecollins176 Author

Level 1

8 points

Nov 22, 2019 1:36 PM in response to QuickPost

Thanks for answering, yes I I did try that prior to deleting & reinstalling Files.

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Level 10

103,335 points

Nov 22, 2019 10:08 AM in response to kecollins176

Hello,

Have you tried restarting iPad?

Restart your iPhone, iPad, or iPod touch - Apple Support

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kecollins176 Author

Level 1

8 points

Dec 8, 2019 7:50 PM in response to kecollins176

Accidentally clicked Solved. Problem still exists. Files app not opening any PDFs. Does anyone have a suggestion?

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Files app stopped opening PDFs

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