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User profile for user: AkashGaikwad
AkashGaikwad Author
User level: Level 1
4 points

iPhone Warranty in Kenya

Dear Sir/Madam,


I purchased the Iphone11 from USA Atlanta in January 2020. Presently I am in Nairobi, Kenya, and using the iPhone here. My iPhone is having an issue with Silent Button. It's not functioning for the last few months. I want to claim a warranty on this item. However, I tried enquiring for warranty claims at your service providers in Kenya but they mentioned that the International warranty is not valid on this device of Iphone with serial number- DN******72J. My warranty expired just yesterday on 17th Jan 2021. Please help me as I was assured during purchase that the device has international warranty in Kenya. Please help me to claim the warranty or replace the device .


Thanks & regards.

Akash



[Personal Information Edited by Moderator]

Posted on Jan 18, 2021 6:04 AM

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User profile for user: KiltedTim
KiltedTim
User level: Level 10
203,242 points

Posted on Jan 18, 2021 6:06 AM

The warranty is only valid in the country where the device was originally sold.

There is not and never has been an international warranty on any iPhone.

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iPhone Warranty in Kenya

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