You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AkashGaikwad Author

Level 1

4 points

iPhone Warranty in Kenya

Dear Sir/Madam,

I purchased the Iphone11 from USA Atlanta in January 2020. Presently I am in Nairobi, Kenya, and using the iPhone here. My iPhone is having an issue with Silent Button. It's not functioning for the last few months. I want to claim a warranty on this item. However, I tried enquiring for warranty claims at your service providers in Kenya but they mentioned that the International warranty is not valid on this device of Iphone with serial number- DN******72J. My warranty expired just yesterday on 17th Jan 2021. Please help me as I was assured during purchase that the device has international warranty in Kenya. Please help me to claim the warranty or replace the device .

Thanks & regards.

Akash

[Personal Information Edited by Moderator]

Posted on Jan 18, 2021 6:04 AM

Top-ranking reply

KiltedTim

Level 10

203,782 points

Posted on Jan 18, 2021 6:06 AM

The warranty is only valid in the country where the device was originally sold.

There is not and never has been an international warranty on any iPhone.

View in context

iPhone Warranty in Kenya

Similar questions