Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

two factor authentication

I have two factor authentication on, for my apple account. Now I have a new iPhone, because my other phone broke down. Now when trying to configure my new iPhone the two factor authentication is triggered and send an sms to my phone number. However my sim card broke so authentication using this number is not possible. How to access now my Apple ID?

Posted on Jan 18, 2021 10:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2021 11:48 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   



2 replies

Jan 18, 2021 10:58 PM in response to Eric Root

Thanks for the feedback. The thing is I know my login name or Apple ID and password. The thing here is that the phone number connected to that Apple ID (used for 2 step authentication) don’t work. So an sms is sent to that number but cannot access that number, and therefor cannot fill in that 6 digit code. So the question is, is there a way to work around that 6 digit code? Or maybe fill in a different mobile number? Or maybe use my other Apple ID and connect by using that?

two factor authentication

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.