Scammers blocked the phone

Question

Scammers blocked the phone

My name is Inna Semenyutina. I live in Ukraine. I bought a new Iphone 12 pro max. In this regard I put up my old Iphone 8 plus 256 Gb for sale. Unfortunately, I became a victim of scammers and my phone is blacklisted. Yesterday 17.01.2021 they wrote to me that they want to buy my iphone 8 plus and asked to enter their account so that they could make sure it works. I did it at my own peril and risk, recorded a video that their account was activated on my phone, and immediately deleted their account. On the morning of 01/18/2021 they was asked to do it again. After that, they promised to buy a phone. But as a result, the scammers changed the password and started extorting money for a new password to the account. I called the police and recorded the fraud. But the hope that I can get my old phone back is only for you! I have a phone box and a purchase receipt. I became a victim of scammers. Please help me get mine iphone 8 plus back🙏

Sorry for my bad english

[Personal Information Edited by Moderator]

Posted on Jan 18, 2021 10:54 AM

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Answer 1

Best reply

Eric Root

Level 10

684,057 points

Jan 18, 2021 11:47 AM in response to innasemeniutina

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support https://getsupport.apple.com Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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