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Refund for accidental in-app purchases

Apple will not Refund for accidental in-app purchases made by my child. They claim in app purchases are not eligible. I asked why not they just said they aren’t. What else can I do?


iPhone 11 Pro Max

Posted on Jan 18, 2021 11:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2021 11:57 AM

Sorry, I don't know -- but the following may help to prevent the same situation in the future. See below from Request a refund for apps or content that you bought from Apple - Apple Support


If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.


2 replies
Question marked as Top-ranking reply

Jan 18, 2021 11:57 AM in response to chance278

Sorry, I don't know -- but the following may help to prevent the same situation in the future. See below from Request a refund for apps or content that you bought from Apple - Apple Support


If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.


Refund for accidental in-app purchases

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