My son has an old iPad. He hasn't used it for 5 years. Now he wants to. However, he doesn't remember the password. Apple support is of absolutely no help. I am sure they think it is stolen and therefore refuse to help. Is there anyway he can get it operational again?
Thanks,
David
David805 wrote:
I got a little more information. It is actually his wife's iPad. He said he reset it to factory specs and then tried to set it up. The reply was there was already a user with that id. Unfortunately his wife doesn't remember the ID (which is why I write everything down).
Thanks,
David
The error message that suggests the AppleID already exists is usually an indication that the owner is attempting, during setup, to create a new AppleID - instead of proceeding to input the existing AppleID username/password.
If the AppleID or associated password been forgotten (recall that the AppleID username appears to be known), they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
David805 wrote:
I got a little more information. It is actually his wife's iPad. He said he reset it to factory specs and then tried to set it up. The reply was there was already a user with that id. Unfortunately his wife doesn't remember the ID (which is why I write everything down).
Thanks,
David
The error message that suggests the AppleID already exists is usually an indication that the owner is attempting, during setup, to create a new AppleID - instead of proceeding to input the existing AppleID username/password.
If the AppleID or associated password been forgotten (recall that the AppleID username appears to be known), they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
I got a little more information. It is actually his wife's iPad. He said he reset it to factory specs and then tried to set it up. The reply was there was already a user with that id. Unfortunately his wife doesn't remember the ID (which is why I write everything down).
Thanks,
David
What password are you looking for, the Apple ID password, or just the passcode to unlock the lock screen?
Thank you for your assistance. I forwarded to my son.
David
Reactivate an iPad
