Memoji face tracking
So I had the same issue Memoji isn’t working and says face tracking is unavailable, I also can’t use Face ID
iPhone 12 Pro Max, iOS 14
User profile for user:
barberlives123
User level:
Community Specialist
Hello Liz_prz,
Welcome to Apple Support Communities. We're glad you're here! We see from your comments that when you try to use Memoji you see an alert that "Face Tracking is Unavailable" and you're unable to use Face ID as well. It will be our pleasure to share some tips to help you resolve this as quickly as possible.
We recommend these steps If Face ID isn't working on your iPhone or iPad Pro.
Should you continue to encounter an issue, follow these steps: If an alert says Face ID has been disabled on your iPhone or iPad Pro.
All the best!