itunes crashes on windows 10 right after opening

iTunes crashes upon opening. 64 bit, Windows 10. Uninstalled, tried to repair, same thing - opens for several seconds and then closes. Thoughts/suggestions?


Windows, Windows 6

Posted on Jan 19, 2021 9:58 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2021 4:33 AM

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • If you installed iTunes from the Microsoft Store you may find the traditional iTunesSetup.exe installer works better for you.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.


tt2

8 replies
Question marked as Top-ranking reply

Jan 20, 2021 4:33 AM in response to conleymi

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • If you installed iTunes from the Microsoft Store you may find the traditional iTunesSetup.exe installer works better for you.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.


tt2

Jan 20, 2021 9:52 AM in response to turingtest2

tt2 - Thank you for the suggestions. I think I am out of luck. I had ran across your first Apple Support link and tried all of the options listed. Yours with the anti-virus and the tear down were tried at your suggestion to no avail. I think I am out of luck.


I do have a couple crash files but no way to read them and probably not smart enough to anyway.

Thanks again for the try.

Jan 20, 2021 3:05 PM in response to turingtest2

Good idea. Thanks.

I have build 18363

and using 12.9.1.4 version.


I got lucky and caught the app before closing and got to pull up the diagnostics with the app. Ran and the only thing that failed is the 'Device sync tests'. iTunes doesn't have any of my playlists listed but the iPod shows all. Both iTunes and iPod have all my artists/songs. I am afraid to close it in case I lose it.



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itunes crashes on windows 10 right after opening

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