Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account disabled

My account was disabled because the credit card I use was compromised and thus I had to cancel it and was issued a new one. When my ICloud storage invoice was rejected because I hadn't updated my account with my new credit card, it disabled my account. I have tried to update the credit card in my settings but it will not allow me to.

iPhone 8

Posted on Jan 19, 2021 1:34 PM

Reply
Question marked as Best reply

Posted on Jan 19, 2021 1:35 PM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

1 reply
Question marked as Best reply

Jan 19, 2021 1:35 PM in response to BlaiJ

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Account disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.