M1 Bluetooth disconnecting

Question

Level 1

54 points

M1 Bluetooth disconnecting

New M1 MBPro is sitting in the exact same spot my 2016 MBPro was. Utilizing an Apple Mouse and Satechi keyboard both via bluetooth. Both devices are regularly disconnecting and reconnecting for no apparent reason. Both are charged well beyond 50%.

MacBook Pro 13″, macOS 11.1

Posted on Jan 19, 2021 2:42 PM

Reply

Answer 1

Top-ranking reply

kamote0628

Community Specialist

Jan 21, 2021 3:05 PM in response to jmel777

Hi jmel777,

We appreciate you reaching out to us about your MacBook Pro. Rest assured that we'll do our best to assist you or get you pointed in the right direction.

We understand that you are experiencing issues with the Bluetooth accessories that are paired with your MacBook Pro.

Have you had the chance to check if the issue persists in safe mode or on a different user account? The articles below can help with these steps:

How to use safe mode on your Mac

Set up users, guests, and groups on Mac

Then check for sources of interference that could contribute to this issue using the steps here:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Also, have you had the chance to test if the issue persists if you only pair one of your Bluetooth devices? Trying this step can help us further isolate the issue.

Please keep us posted.

Take care!

Reply

Answer 2

jmel777 Author

Level 1

54 points

Jan 22, 2021 7:16 AM in response to kamote0628

I cannot work in Safe mode, nor can I any longer devote time to performing volunteer technical support. If you would like me to perform your QA then please provide a reasonable rebate offer for the computer I just bought. I paid full price so I expect you to do your QA before you put it on the market. Since 1984 I have been performing your QA work for free. Thats 37 years I have essentially paid Apple for the pleasure of helping fix your bugs. You're thanks, while appreciated is no longer sufficient. Having purchased nearly every version of iPhone, iPod, computers from the Apple IIc and all of the 8600 and Power PC tower models, all intel MBPros MB Airs and all generations of the iPad as well.
It is primarily YOUR apple mouse that has the problem. If the Magic Mouse, (the one where the idiotic charging connection is on the bottom) cannot retain BT connection to your new M1 MBPro, that is simply unacceptable. I read that there is a Bluetooth fix coming in 11.2. I can only hope that this will fix the issue.

Reply

M1 Bluetooth disconnecting

Similar questions