You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purple dots on screen

Why are there purple dots on my iPhone X screen? How can I fix it?

iPhone X, iOS 14

Posted on Jan 19, 2021 6:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2021 8:22 PM

zahraa244 Said:

"Do you know how long it would take for my phone to stop working? Also, I have changed my screen 4 times within the last 4 month any minor fall and it breaks. Why is that?, I think the repair shop is not putting the good screen"

-------


Answers:

A. AppleCare:

If this was purchased from Apple, and you have AppleCare on it, then you should have taken this up with them. Following through with this on a Third-Party would void all coverage by Apple.


B. Time Until Failure:

Unfortunately, there is no way to tell. So, the next time you purchase an iPhone, consider purchasing one from Apple, as they are the developers of the hardware, and would have sources that are brand-for-brand (Apple-for-Apple). All devices would eventually fail. It's the way technology is.


C. Why 4 Failures and Breaks:

Either the service team is unknowledgeable in the area, or they are not using trustworthy sources for their devices (though both are assumptions, on my part). So, I would take this to a local retailer, as they would likely be nation wide, and would have more reliable disclaimers(based on personal experience).

3 replies
Question marked as Top-ranking reply

Jan 19, 2021 8:22 PM in response to zahraa244

zahraa244 Said:

"Do you know how long it would take for my phone to stop working? Also, I have changed my screen 4 times within the last 4 month any minor fall and it breaks. Why is that?, I think the repair shop is not putting the good screen"

-------


Answers:

A. AppleCare:

If this was purchased from Apple, and you have AppleCare on it, then you should have taken this up with them. Following through with this on a Third-Party would void all coverage by Apple.


B. Time Until Failure:

Unfortunately, there is no way to tell. So, the next time you purchase an iPhone, consider purchasing one from Apple, as they are the developers of the hardware, and would have sources that are brand-for-brand (Apple-for-Apple). All devices would eventually fail. It's the way technology is.


C. Why 4 Failures and Breaks:

Either the service team is unknowledgeable in the area, or they are not using trustworthy sources for their devices (though both are assumptions, on my part). So, I would take this to a local retailer, as they would likely be nation wide, and would have more reliable disclaimers(based on personal experience).

Jan 19, 2021 6:39 PM in response to zahraa244

zahraa244 Said:

"Purple dots on screen: Why are there purple dots on my iPhone X screen? How can I fix it?"

-------


Your Pixels are Failing:

What has happened is the pixels on your screen are failing. So, it is time for a new screen. If you have coverage on this on Apple, then take this to Apple. If no coverage, then take this to your local retailer, seeing what the price would be.

Purple dots on screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.