I am trying to turn off my phone, but have blue, red and green circles at the bottom of the screen

What do the swirling red, blue and green circles mean at the bottom of my phone? I am trying to turn it off, but it doesn't respond. I am able to move between screens, but nothing else.


iPhone 11 Pro Max, iOS 14

Posted on Jan 20, 2021 8:39 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2021 11:30 AM

Hello,


Thank you for posting in the Apple Support Communities.


We understand you need to use your iPhone and access your apps. We'll be glad to assist.


Please try force restarting. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.


Does that help get your iPhone responding again? If not, please follow section "If your device turns on but gets stuck during start up" here: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.

1 reply
Question marked as Top-ranking reply

Jan 22, 2021 11:30 AM in response to Helphelp123---

Hello,


Thank you for posting in the Apple Support Communities.


We understand you need to use your iPhone and access your apps. We'll be glad to assist.


Please try force restarting. Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.


Does that help get your iPhone responding again? If not, please follow section "If your device turns on but gets stuck during start up" here: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.

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I am trying to turn off my phone, but have blue, red and green circles at the bottom of the screen

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