As of today, Messages on my new Mac Book Air M1 is not working. I can send and receive messages, but if I open a photo and save it, I can no longer close that photo until I restart messages. This makes the app almost useless for me as I use it mostly for this purpose.
Has anyone experienced this and is there any simple fix without having to wait hours for an Apple support person, which is lately taking a very long time? Thank you.
Hey artbx,
We see that when you open up a photo through the Message app, you can't close out of it and we'd like to help!
Please start with the info and troubleshooting here: If an app freezes or quits unexpectedly on Mac - Apple Support
To help us further isolate the issue, let's see if you experience the same issue through safe mode and new user account. Please follow the steps from the articles below:
Let us know how it goes!
Best regards.
Thank you for your response. I had tried all of the troubleshooting steps you mentioned, and did reach Apple support. A senior advisor is assisting on this. This issue which they have not seen reported as yet on the M1 MacBook Air has been handed off to Apple engineering after a very intensive session that did not uncover the cause of this problem.
Once I have a response back from Apple support and the issue is resolved, I will share that resolution on this site.
All the best,
Messages on Mac Book Air
