I have a sound/ringtone set up for messages on my iPhone. I have one friend who uses a Samsung and the ringtone does NOT sound when he messages. This is new. It always worked before.

I have a sound/ringtone set up for messages on my iPhone. I have one friend who uses a Samsung and the ringtone does NOT sound when he messages. This is new. It always worked before. How can I fix this.

iPhone 11, iOS 14

Posted on Jan 21, 2021 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2021 9:24 AM

Go to the Messages app on your iPhone and on the main screen in Messages, see if there is a moon symbol to the left of the message thread from your friend. If there is, slide the friend's messages to the left and tap the bell-shaped icon.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have a sound/ringtone set up for messages on my iPhone. I have one friend who uses a Samsung and the ringtone does NOT sound when he messages. This is new. It always worked before.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.