Suddenly my Netflix is not working on my Apple TV device, there is blue dot below the Netflix icon, and when I select the Netflix icon it only gets clicked but not working. on other devices like iPhone and MacAir its working.
Apple TV 4K, tvOS 13
We had the same problem, we tried restarting the Apple TV, deleting and reinstalling Netflix and none of them worked. however we found out we had a Apple TV software update and haven’t updated in a while. Once we updated the Apple TV itself the Netflix app worked again. Hope that helps.
I saw you said you’re on version 13.4.8 however the most current tvOS is on 14.3. You need to manually update your Apple TV to the most recent software patch manually. For some reason auto updates hasn’t been updating the most reason one like it’s supposed to. So far that seems to be the only solution that has worked for everyone for the most part, myself included. Hope that helps.
I was having the same exact issue, so I called Netflix. The first person that I spoke to was completely useless, so I called back and it was a totally different experience. He was able to diagnose the problem...I was the problem! I was signing in with an old account login. I signed in with the correct info and everything was good to go.
Please try the following in this order:
barrysion68,
The blue dot under the Netflix app indicates your Apple TV needs and update. Netflix changed their methods recently by indicating the blue light. Please update Apple TV OS. Turn off automatic updates, then update it. After updating then please retry Netflix.
Please update your Apple TV, and then re-test Netflix. If you do not know how to update your Apple TV, please click Apple TV - Software Update for instructions.
Please update your Apple TV, and then re-test Netflix. If you do not know how to update your Apple TV, please click Apple TV - Software Update for instructions.
The solution is to update your Apple TV (for the January 2021 issue). Go to Settings > System > Software Updates.
even if you have auto update for your Apple TV software turned on you need to manually update the Apple TV software. That should fix the problem
I needed to factory reset my AppleTV.
Then manually update.
none of the above troubleshooting worked.
FWIW, I tried manually updating mine several times and it said my device was up to date.
it wasn’t until a complete factory reset that I was able to use Netflix.
Apple TV was set to automatically update software but evidently it did not. Just did “manual” update and voila, Netflix is back. Thanks for the help!
Updating the AppleTV app took care of the problem
we manually updated the Apple TV , and the Netflix started working.
Found out that "Automatically Update" was not automatically updating on my AppleTV, so after updating manually problem was solved.
See some other responses below. Updating the Apple TV software was the fix for me as well as people below.
Netflix is not working on Apple TV
