Netflix is not working on Apple TV

If you’ve updated the Apple TV OS and it’s still not working, I would delete the Netflix app and reinstall. If that combination doesn’t work I would contact Netflix.

Update your Apple TV software....it should fix your problem

Please read the thread, the solution is to update your Apple TV.

I had the same problem. Read all the responses. My software is set to update automatically. I had to do the update manually and it solved the problem.

Yep — I had the same issue with my Apple TV 4K (Purchased a couple of days ago). I did the update, and it worked fine!

Same here. I chatted with a tech and they said they’re aware of the issue and working on it. That was yesterday afternoon.

I tried mirroring my app from my phone to my Apple TV and I can’t even do that. I get an error telling me to use the app on the Apple TV... no help... hope they fix it soon.

Have you tried manually updating your Apple TV? Cause that seems to be the only solution to fix the problem that worked for me and many others. And for some reason even with auto updates turned on this specific one has to be manually updated.

Arcadius1974,

By your description that sounds like you have a Wi-Fi bandwidth issue where you Apple TV is located. I would begin by following the steps in Get help with Wi-Fi networks on your Apple TV

I followed the steps above plus one. I reset my Netflix password previously. Then when signing in I entered my new password and Netflix was working again.

Yesterday 1/21, I tried using Netflix on my Apple TV 4K. I also noticed the blue dot like a recent update has gone out. All day as soon as I would launch the app it would show the Netflix splash screen and then immediately close. I have tried starting the Apple TV and re-installing the Apple and still no luck same issue every time I try to launch Netflix and only Netflix. Worked just fine the night before.

As of now the issue is still happening, I’m assuming a faulty update for now.

We have had the same problem with Netflix not working. The steps we have taken are as follows: (Note, purchased this Apple TV HD from Costco.

1. Deleted Netflix and then reinstalled the app and it "FAILED" to launch
2. Restarted the apple tv and then removed Netflix and reinstalled the app and it "FAILED" to launch
3. Tried to update the software for the Apple TV from the menu. - Selected "download update", allowed the process to complete the download, watched the 1st and 2nd step parts of the install and..... it "FAILED" to update to any new software. Then I repeated the process just incase I made an error which produced the same result. Software update "FAILED" to install.
4. As a final measure, I reset the Apple TV HD to it's factory settings and erased everything. I also discovered that the Apple TV would not sync to my phone under standard setup as instructed so I selected manual setup. I entered my Apple ID and Password, connected to our network, allowed the Apple TV HD to perform the standard setup as if it was new out of the box and ..... surprise, surprise.... Netflix still "FAILED" to launch.

In review, I have attempted every step including contacting Netflix who says this is an APPLE problem. So short of learning C++ and doing a full blown hack of the little black HD demon, I am out of answers or solutions.

The issue is with Apple. You should reach out to them and find out who they want you to blame because their Apple TV’s auto update mechanism doesn’t work reliably. To manually force an update to the OS will fix your issue. Apples OS. Bottom line. It is a shame they can’t take responsibility for their failing update mechanism. Netflix should not break, that’s on Netflix. The OS should auto update if the checkbox is checked. Sounds pretty simple to me. But go ahead Apple, tell us why this isn’t your fault.

MN5150’s suggestion worked for me. You have to update software manually.

I also had to manually update because the automatic feature seemed to not work. Weird.

So i have reset my apple 4k tv, unplugged tv/modem, deleted and reinstalled netflix app and have updated my appletv with lastest update 14.4 (and have done all pretty much at the same time). When i click the netflix app it just sits there with the load sign, i can never get to a login screen. Nothing has worked. Am i missing something?