Dolby Atmos Not showing on Netflix App on the labels beside Ultra HD 4K.

I fixed it finally so you need to delete the app not offload it, restart NOT factory restore and then download Netflix from the App Store. At first you will notice it doesn’t show anything for sound, but after a few minutes you will see atmos again and to check it start playing a movie and hold down the home button then click on your speakers or airpods pro and you will see if says Atmos there. You can always test any movie or show by doing the same thing

The showing of badges (separate from the actual formats used) is how Netflix programmers made the app for Apple TV. There is nothing that an end-user can do, but request a change. How to contact an app developer - Apple Support

Encountered same issue, fix for me was to turn on Match Frame Rate and Match Dynamic Range under Settings > Video and Audio > Match Content. Restarted Netflix and it displayed Atmos.

It is a Netflix issue, but even though it says 5.1 on atmos it will still play atmos. You can check by holding down the home button on tv remote then click on AirPods Pro or what you use and you will see if you’re watching Dolby atmos. Don’t bother factory resetting as if you switched to another platform you would have the same issue.

I’ve faced this issue on tvOS 16.3.3. Some titles has atmos, most of the rest haven’t. I tried go to tvOS setting - system and restart then the problem has been solved.

Hi Rob,

the issue is not with netflix but Apple TV’s integration with TVos. As reported by many others in this thread such as Socal951, on TVos cersion 16.2 & 16.3 dolby atmos was functional.

updating to 16.4 has caused this issue.

as being an apple specialist you must also be aware that Netflix programs or our watch list are still not being synced with Apple TV list like disney or Prime video is.

netflix app for apple TV also lacks in new program (top 10) and categories section.

however all of this support is available on I-phone app.

given that netflix is the most used streaming service across the globe, on behalf of other I strongly urge you to please fix these issues to improve user experience.

after finally updating the Apple TV with HDR10+ codec, netflix is the last remaining black mark on ur device. Fix this and this will become the best smart TV device.

hope you will accept the feedback and produce results sooner rather than blaming netflix.

This has been happening on my system too. I have Apple TV 4K 2021, connected to a 4K/Atmos Audio Control AVR9 Receiver which is outputting to a Samsung 8K Display via active fibre optic 8K HDMI. It has been working fine for over a year. After the update came as others have noted I am no longer getting Atmos or 4K. In Apple TV Audio Video settings, 1080p is the best video option that I have available and no 4K options. Although "Dolby Atmos if available" is set in the Apple TV, Netflix on Apple TV only shows 5.1 and no 4K. I have reset, factory reset, tried with Apple tech support and no change. Both 4K and Atmos work via Samsung TV Netflix app. ROKU 4K via the receiver runs 4K over the same HDMI (first version Roku with no Atmos support so can't test that). I borrowed a friends Apple TV 4K 2021 and it had the same firmware version and same issue. I also have Shaw/Rogers Ignite 4K TV running via same receiver and I get 4K and Atmos when available (receiver screen auto shows "Atmos" on the screen) and I have height speakers. My system testing indicates this is an Apple TV update issue. Audio Control tech support saw this previously about a year or so ago. They believe that something in the Apple TV related to the upgraded Atmos support from 7.1 to 8.1 may be causing a detection issue between Apple and some receivers. Unfortunately, they no longer provide firmware updates for my receiver as it's too old. Hope that Apple/Dolby can sort this out!

I spoke with Netflix technical support and they told me that it is indeed a labeling issue and that the application automatically plays Dolby Atmos as soon as it is available.

first I would like to inform you Dolby atmos isn’t going to make any difference on a soundbar it may have the Dolby atmos logo but that only means it’s up to date and can decode. To experience Dolby atmos you need the added in ceiling speakers so to experience Dolby atmos you need a set up of at least 5 speakers around you and at least 2 in the ceiling ( the im ceiling is the upgrade to this new surround sound we now have sound that can move above as well as all around) true story coming from an audiophile!!

I see the same thing on the Apple TV Netflix App. I search the title on my TV Netflix app and it shows me Dolby Atmos. The Netflix app on the Apple TV however just shows 5.1 on titles that have atmos. It might be playing in atmos it’s hard to tell with the Yamaha RXA8A receiver ( one flaw it has it’s about three steps to check using an online menu rather than just displaying it on screen like Pioneer ELITE would for example.

@dom_donald I mean restart, not reset to factory.

Definitely is ATV 4K issue, Netflix is sending out Dolby Atmos to my processor to process but the labeling is still showing 5.1.

the issue isn't limited to Netflix on Apple TV. I'm running Netflix on LG with TV OS. So the issue could be with the Netflix app.

Hey there saigol92,

Thanks for reaching out to Apple Support Communities. We're happy to point you in the right direction.

Since you notice this issue occurring within the Netflix app, we recommend you contact Netflix to investigate this:

Help Center

Have a great day!

I noticed something even more weird. When I connect my TV to my Atmos enabled AV receiver, the Atmos tag disappears from the Netflix movie description .. when I disconnect the AV receiver then the Atmos tag reappears. This happens repeatedly. Who knows?!

This photo from Apple tv Netflix, instead of Dolby atmos it says 5.1( I have dolby atmos Soundbar)

This is netflix from my smart tv Samsung with dolby atmos, if I should watch the movie via apple tv without dolby atmos better return back apple tv.