New Apple TV 4k will not open Netflix app - how can I fix this? There is a Blue circle under Netflix logo

That may not be the solution to this specific issue. We had this same problem, we tried restarting the Apple TV, and also tried deleting and reinstalling Netflix and none of them worked the problem still continued. However we found out we had an Apple TV software update and haven’t updated in a while. Once we updated the Apple TV itself the Netflix app worked again. It’s possible this specific issue people are having us due to the fact they are on an older Apple TV update version and the newest Netflix update is breaking on that version for whatever reason.

I had this same problem and tried all these things suggested above. At first my AppleTV was saying the software was updated but then at some point after I had reset AppleTV, unplugged it, deleted Netflix, re-downloaded it, (none of those things had worked), finally there appeared a software update to AppleTV. When I downloaded and installed that software update, then Netflix finally worked! It still had the blue dot but when I signed in and then went back out of it, the blue dot was gone. Hope this helps.

I didn’t see an update available showing, but I went to the settings app in Apple device, Click on system, scroll to software updates, click it then click on update software. Manually updates your box (even if automatic update is on.) will take several stages, 10 minutes or so. Once finished, it will automatically pop back on. Netflix should work after this.

I didn’t see an update available showing, but I went to the settings app in Apple device, Click on system, scroll to software updates, click it then click on update software. Manually updates your box (even if automatic update is on.) will take several stages, 10 minutes or so. Once finished, it will automatically pop back on. Netflix should work after this.

Just go to Update Software and click it to manually force all updates. I just left automatic updates ON (that is not capturing this needed update)...

I didn’t see an update available showing, but I went to the settings app in Apple device, Click on system, scroll to software updates, click it then click on update software. Manually updates your box (even if automatic update is on.) will take several stages, 10 minutes or so. Once finished, it will automatically pop back on. Netflix should work after this.

Just go to Update Software and click it to manually force all updates. I just left automatic updates ON (that is not capturing this needed update)...

The solution is to disconnect from the internet and then launch Netflix. The sign in screen will then show up enter all details and then Reconnect and everything should work. I tried everything else and this was the only thing that worked. The app gets stuck when the Apple TV is connected to the internet. Wheel of death spins.

We had the same problem, we found out we had a Apple TV software update and haven’t updated in a while. Once we updated the Apple TV itself the Netflix app worked again. Hope that helps. So check to see if you need to manually update your Apple TV.

Hi devlyn96

This thankfully worked for me -

I wondered if the actual App Store app itself was up to date so I updated the Apple TV in settings (although it was already set for automatic updates! - go figure!)

Once the TV update was completely finished the blue dot was still showing by the Netflix app but I clicked on it and it opened!! Just had to sign into Netflix again. I hope this works for you too.

Unplug it from it's power source for 2-3 minutes, then see if there are any updates to TV 0S and retry. If that does not work, then uninstall Netflix, redo the steps offered then download and install Netflix and it will work.

The solution is to disconnect from the internet and then launch Netflix. The sign in screen will then show up enter all details and then Reconnect and everything should work. I tried everything else and this was the only thing that worked. The app gets stuck when the Apple TV is connected to the internet. Wheel of death spins.

Please uninstall the Netflix app, it is possible you got a corrupt download. Then re-download and try again.

Ensure TV OS is up to date. If you have automatic updates turn on, turn it off, restart the Apple TV and then try to download the most up-to-date version of TV OS.

Had the same issue. Just went to settings and did the Apple update ( even though I had auto updates ON). Update took some time, but Netflix works now!!

Disconnect from WiFi or pull CAT 5 cable out and then launch Nexflix. The sign in scree will show up. Sign in then hook up internet and it will work

You have to go and manually update the Apple TV. for some reason this past update didn’t update automatically for people who have auto updates turned on. At the moment that is the only known solution I know that has worked for the majority including myself.