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chasmore Author

Level 1

8 points

Purchased album on Itunes. Most tracks play but a handful don't.

I bought Peter Gabriel's Flotsam and Jetsam from the Store. Most of the tracks appear in my library as "Purchased AAC audio file". they all play. A handful appear only as "AAC audio file" and those won't play - every time I try to play them I get an "Authorise this Computer Message" - which I then do and it confirms the computer is already authorised but still won't play the track. I get the same message. I am on Windows 10 and I think the latest version of Itunes. Any ideas?

Windows, Windows 10

Posted on Jan 21, 2021 11:36 PM

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3 replies

turingtest2

Level 10

275,056 points

Jan 22, 2021 2:57 AM in response to chasmore

Repeated requests to authorize an already authorized computer for store downloads typically indicates you have corrupt or incomplete copies. Delete the tracks that won't play from your library without hiding from your purchase history. Redownload using the cloud links that should remain, or close iTunes and reopen if they don't show up straight away. While downloading click the activity widget and turn off the option that allows for simultaneous downloads.

If that hasn't helped see If iTunes for Windows prompts you to authorize your computer when you try to play purchases - Apple Support.

tt2

chasmore Author

Level 1

8 points

Jan 22, 2021 11:09 AM in response to turingtest2

Many thanks - worked perfectly

turingtest2

Level 10

275,056 points

Jan 22, 2021 11:34 AM in response to chasmore

You're welcome. 🙂

tt2

Purchased album on Itunes. Most tracks play but a handful don't.