You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Although fully charged and having been reset my air pods refuse to pause with a gesture. The noise cancellation/transparency works as normal. They do stop when removed from ear, but this is sometimes inconvenient and not how I’m used to using them.
Any further help with this would be appreciated before I launch myself into a help call.
Thank you for getting back to me. Followed all of the procedures outlined several times, with no success. Got fed up and haven’t used the ear buds for several days. On receipt of your response I thought I’d give it another go.
Miracles do happen - the AirPods worked perfectly without further action being taken. What more can I say? 😷
Thank you for getting back to me. Followed all of the procedures outlined several times, with no success. Got fed up and haven’t used the ear buds for several days. On receipt of your response I thought I’d give it another go.
Miracles do happen - the AirPods worked perfectly without further action being taken. What more can I say? 😷
Hi Rugbyfield,
We noted you're having issues with pausing audio on your AirPods Pro. That's certainly an important part of using them, and we'd be happy to help out.
Are you using the steps here for that: Connect and use your AirPods and AirPods Pro
For reference it'll be in the "Control audio with your AirPods Pro" section. Try changing the pressure and length of time you're pressing on the force sensor.
Also, try connecting the AirPods to a different device, just to see if the issue still happens there. We noted you mentioned you reset them, were these the steps you used: Reset your AirPods
Take care!
Rugbyfield,
We're certainly glad to hear that things are working well with your AirPods in the end, at least! We were happy to help provide any assistance that we could.
Have a good one.
Air pods pro pause/play not working
