Safari Images not showing up in Canvas. Effects all colleges with Canvas LMS

Hi profbastedo,

Thanks so much for clarifying and providing this information.

Does it help to disable Cross-site Tracking in Safari Preferences under the Privacy section, at least temporarily for testing? This link explains more about this privacy feature, and how it works:

Prevent cross-site tracking in Safari on Mac

If not, will it be possible to test this website on another Mac computer running Big Sur 11.1? We can also recommend creating a temporary new user account following the steps in this guide to confirm if the issue persists in that account:

Set up users, guests, and groups on Mac

At that point, if the issue is still occurring, it may indicate that it's on the side of the website design, and we can recommend reaching out to the web developer for further assistance, or to inquire about a workaround.

Have a great day.

Hi profbastedo,

Thanks so much for following up and clarifying! This is excellent and helpful information. Since the issue does not occur when connected through your iPhone Personal Hotspot, it indicates some kind of network routing issue with your home Wi-Fi.

If we determine that your Mac is otherwise working as expected, we may end up having to refer to the website developers of Canvas, to your router manufacturer, or to your Internet Service Provider (ISP) directly. First, we'd like to share a great resource that has recommended settings for Wi-Fi routers, and to go over a few troubleshooting steps.

Here's a link to a support guide you can use to verify your router is configured optimally. Refer to your router user guide or the manufacture for instructions on how to configure your specific router's settings:

Recommended settings for Wi-Fi routers and access points

Testing with your Personal Hotspot was a great isolation step. If you haven't already done so, we can also recommend starting your Mac in safe mode, to verify that there isn't some login item causing a network issue. Here's a guide to help:

How to use safe mode on your Mac

Safe mode clears caches of temporary data, so if the issue is resolved in safe mode, restart your Mac again, and see if it has also been resolved after a normal startup.

If the issue returns, you'll want to test your login items to see if one is causing a conflict:

Remove login items to resolve startup problems on your Mac

If the issue still occurs in safe mode, the next step would be to start up in macOS Recovery, and launch Safari from there. This is a way to fully isolate the issue to the home network itself, as it includes only a factory installation of Safari with no extensions or other software changes. Here's a guide to walk you through the process of starting Safari in macOS Recovery:

About macOS Recovery

Once your see the Recovery Utilities, choose the option to start Safari.

At that point, if the issue is still occurring, it confirms a network root cause. You may attempt confirming or changing the DNS server settings used by your Mac and router at that point, or contacting your ISP directly. This final guide goes over steps to configure the DNS Server settings:

Specify a DNS server on Mac

We're here for you if you've got any questions.

Take care!

Hi profbastedo,

Thanks so much for coming to Apple Support Communities to inquire about this issue you're experiencing in Safari on your Mac. We'd love to look into it with you and help in any way we can, so that your images load without issue.

To start, please let us know more about what's going on. Is Canvas an application on your Mac? If so, does the behavior continue to occur after you quit and exit the Canvas application?

Or is Canvas a website that you're visiting from within Safari? If so, let us know if the information in this guide helps:

If Safari doesn't open a webpage or isn’t working as expected

If the issue persists, please head to Apple menu () > About this Mac and let us know the exact version of macOS you're using.

Have a great day!