Adobe update has frozen mid installation

Question

Level 1

11 points

Adobe update has frozen mid installation

I started an Adobe installation which froze and is incomplete and now won't let me restart the computer, do a force quit or restart the the mac book pro. How do i proceed?

MacBook Pro 15″, macOS 11.1

Posted on Jan 22, 2021 10:27 AM

Reply

Answer 1

karina184

Community Specialist

Jan 25, 2021 3:12 PM in response to NareshGG

NareshGG,

Thank you for the update.

Since the installation is still frozen, please try force shutting down your Mac. Follow section "Shut down" here: Log out, sleep, restart, and shut down Mac

Cheers!

Reply

Answer 2

ryane77

Community Specialist

Jan 25, 2021 6:00 AM in response to NareshGG

Hello NareshGG,

We understand the importance of having your Mac responding so you can complete the installation. We'll be glad to assist.

Please try the steps here to force quit an app: If an app freezes or quits unexpectedly on Mac

Once that is complete, shut down your Mac. Use this for guidance: Log out, sleep, restart, and shut down Mac

Try restarting in safe mode. Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, completes a basic check of your startup disk, and clears cache. Here's how to restart in safe mode: How to use safe mode on your Mac

Try installing Adobe again.

If you need more help, please let us know.

Take care.

Reply

Answer 3

NareshGG Author

Level 1

11 points

Jan 25, 2021 11:29 AM in response to ryane77

The app which is Adobe has not frozen, in fact i removed in in an attempt to get past the frozen up date.

So i am updating Adobe acrobat.

And the update froze with the message: Your computer can’t be restarted now, because software is being installed.

Adobe Reader XI (11.0.10) is being installed. Interrupting the install may damage your computer. You can restart when the install is complete.

It isn't updating and the dialogue box has sat there for 3 days now. When i try to restart the computer it won't let me because it says that an installation is in progress.

How do i restart the computer?

Reply

Answer 4

Jan 27, 2021 11:25 AM in response to NareshGG

NareshGG,

To confirm, did you try restarting in safe mode, and installing Adobe? Here are those instructions: Start up your Mac in safe mode

Create a test administrator user account on your Mac. Set up users, guests, and groups on Mac

Log out of your account, and in to the new account. Try installing Adobe while you're logged in.

Cheers!

Reply

Answer 5

NareshGG Author

Level 1

11 points

Jan 26, 2021 1:16 AM in response to karina184

Thanks Karina184 I have tried that too.

And it keeps coming up with the dialogue box saying installation in progress and won't let me force quit.

I have never had this before on my mac book

Reply

Adobe update has frozen mid installation

Similar questions