Signing into ALLBLK account
When I try to log into my account, it keeps saying I need to purchase it. I purchased the annual subscription on October 8, 2020. I haven’t been able to log on since then.
iPad, iPadOS 14
User profile for user:
Joseph_S.
User level:
Community Specialist
Hi there UMC-ALLBLKMovies1,
Thanks for reaching out to Apple Support Communities. We understand you’ve been unable to log in and access your subscription. We’ll be happy to help.
Since a specific app is affected, follow these steps: If an app unexpectedly quits, stops responding, or won’t open. If you still need help, there’s a link near the bottom that will help you reach out to the developer for further assistance.
If you need to request a refund, follow this guide: Request a refund for apps or content that you bought from Apple. We hope this helps.
Best regards.