Shift key doesn't work on log in

Question

Shift key doesn't work on log in

Hi, I have a macbook air (M1, 2020) and the shift key won't work when I do my initial log in. It works fine on all other programmes, but to use a capital letter to log in requires me to do CAPS LOCK. Please can someone help. Thank you.

MacBook Air 13″, OS X 10.10

Posted on Jan 23, 2021 12:10 AM

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Answer 1

mulberry58

Level 6

10,436 points

Jan 23, 2021 1:02 AM in response to chrisjmiles22

From support.apple.com:

If the Media Eject key or Caps Lock key doesn’t work

Try holding down the key longer. These keys have a slight delay to prevent an immediate response if they’re pressed accidentally. Press and hold the Media Eject key until the Media Eject icon appears on the screen, and press and hold the Caps Lock key until the key’s indicator light comes on.

https://support.apple.com/guide/mac-help/if-your-mac-doesnt-respond-to-key-presses-mchlp1240/mac

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Answer 2

Jan 24, 2021 5:21 PM in response to mulberry58

Thanks for your response. It isn't the caps lock key which is the problem. It is trying to do a capital letter using the Shift key - it isn't a physical problem with the Shift key because I can capitalise as normal in Word, Pages, FB, etc. It is only when trying to log in to my computer.

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Shift key doesn't work on log in

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