Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

disruption in streaming

Many times while watching Netflix or Amazon Prime or HBO Max, etc., programing will stop, the screen goes black or freezes and the spinner spins. Sometimes the program will restart and sometimes it won't. This doesn't happen on the same channels on ROKU, so I don't think its the WiFi. I've Reset the AppleTV as well as unplugged and replugged, which helps, but others with the same AppleTV 4K haven't had the problem. Suggestions????

Apple TV 4K

Posted on Jan 23, 2021 8:06 AM

Reply
Question marked as Best reply

Posted on Jan 23, 2021 9:24 AM

I suspect it is your wi-fi, please first do the following before troubleshooting the wi-fi.


1.     Restart Modem.

2.     Restart Router

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

3 replies

disruption in streaming

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.