'Cancel' option for subscriptions on iphone has disappeared

Hi,


I've tried all the usual options:

a) Apple id > subscriptions : The app shows up, but only lets me renew my subscription, the 'cancel' subscription button is gone.

b) I logged in via my laptop. Under 'manage' subscriptions, again the app shows up, but it only lets me renew the subscription. No option to cancel.


Could you please assist me with this?



iPhone SE, iOS 14

Posted on Jan 23, 2021 7:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2021 8:36 AM

You are welcome. Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



3 replies
Question marked as Top-ranking reply

Jan 23, 2021 8:36 AM in response to Subscriptioncancelisnotworking

You are welcome. Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Jan 23, 2021 8:26 AM in response to Eric Root

Thank you.. But this happened to me this time around. It automatically auto-renewed, and I couldn't cancel it. So I'm trying now to cancel it in advance of the next renewal cycle, and the only option it's currently giving me is to auto-renew it again for after April 2021! No idea where to disable the automatic auto-renew...

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'Cancel' option for subscriptions on iphone has disappeared

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