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I am not able to place phone calls using HomePod. When I say Hey Siri, call xxxxx, Siri responds with “Before I can help you with that you’ll have to update your information in Siri settings on your iPhone”. I have enabled Personal requests on all of my HomePods and I see nothing relevant in Siri settings on my iPhone. Any ideas as to what’s wrong?
I called Apple Support and the solution was to turn off Personal Requests for both sets of Pods, then turn Personal Requests back on again and then restart both pairs of HomePods. This fixed the problem and I can now use the HomePods to place calls. During the call, it came up that my wife and I share the same AppleID to allow us to share the iCloud Photo Library. He said that Apple does not recommend sharing the same ID and this is why I am unable to invite my wife to join My Home in the Home App. Not sure of the ramifications of this but it may explain why I haven't been able to get Intercom working and why Siri doesn't recognize our different voices. Ironic, because it was Apple that recommended sharing the same ID to facilitate sharing photos but that was several years ago. I'll have to think about how to best share photos if we aren't on the same ID.
Edit: Turns out Intercom does work now since resetting the HomePods. The function I cannot use is Multiuser because we share the same AppleID.
I called Apple Support and the solution was to turn off Personal Requests for both sets of Pods, then turn Personal Requests back on again and then restart both pairs of HomePods. This fixed the problem and I can now use the HomePods to place calls. During the call, it came up that my wife and I share the same AppleID to allow us to share the iCloud Photo Library. He said that Apple does not recommend sharing the same ID and this is why I am unable to invite my wife to join My Home in the Home App. Not sure of the ramifications of this but it may explain why I haven't been able to get Intercom working and why Siri doesn't recognize our different voices. Ironic, because it was Apple that recommended sharing the same ID to facilitate sharing photos but that was several years ago. I'll have to think about how to best share photos if we aren't on the same ID.
Edit: Turns out Intercom does work now since resetting the HomePods. The function I cannot use is Multiuser because we share the same AppleID.
Is Siri on your iPhone allowed access to your contacts?
tt2
I will check that but it must be because I use Siri to place calls all the time using just the iPhone or in my car with Bluetooth or CarPlay.
Ah yes, I'm sure you are right. Must be something, but what?
tt2
Ah, the old turn if off and turn it on again gambit. And yes, it makes sense that multiuser requires that you have distinct IDs.
tt2
Yes, but simply restarting was not sufficient (I had already done that before calling). Also needed was to toggle Personal Requests off and back on on both iPhones, then restart.
Unable to place phone call from HomePod
