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Facetime freezing

FaceTime freezes on one household iPhone but not the other when calling the same number in another city. There is WiFi at each end. A third device, an iPad, is running the same FaceTime account, and the FaceTime call can be picked up on either the iPhone or the iPad. Can the degraded signal be caused by this account (call) duplication on both devices? Are actually two FaceTime connections running among devices thereby compromising the bandwidth available? There is no problem when using the second iPhone. Thank you.

iPhone 8 Plus, iOS 14

Posted on Jan 23, 2021 7:03 PM

Top-ranking reply

judysings

Community Specialist

Posted on Jan 25, 2021 6:43 PM

Hey there FaceTimeFreezing,

We understand you're experiencing FaceTime issues on your iPhone, and we'd like to see if we can assist.

This shouldn't be caused by having another device nearby that can also answer the FaceTime call. Check out the steps here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch

If you experience any other issues with Wi-Fi, these steps may help: Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Cheers!

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Facetime freezing

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