Bought my son airpods for Christmas but one does not work. I have the serial number but having issues finding the receipt and do not have the box. He says also the charging port drains extremely fast.

Bought my son airpods for Christmas but one does not work. I have the serial number but having issues finding the receipt and do not have the box. He says also the charging port drains extremely fast. So trying to figure out how to get them fixed.

Posted on Jan 24, 2021 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2021 12:28 PM

Unfortunately, they are well past the 14 day return period, but they still may be covered under Apple's one year hardware warranty if an Apple Representative agrees that they have a manufacturing defect and the issue is not caused by user abuse or normal wear & tear.


See the following to how to get them serviced:

1 reply
Question marked as Top-ranking reply

Jan 24, 2021 12:28 PM in response to Thomasc0629

Unfortunately, they are well past the 14 day return period, but they still may be covered under Apple's one year hardware warranty if an Apple Representative agrees that they have a manufacturing defect and the issue is not caused by user abuse or normal wear & tear.


See the following to how to get them serviced:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bought my son airpods for Christmas but one does not work. I have the serial number but having issues finding the receipt and do not have the box. He says also the charging port drains extremely fast.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.