You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is your Apple Watch SE Sport Band Faulty?

Hi Apple Community,


I wore my brand new Apple Watch SE with the pink sand sport band for a total of 3 weeks before it slipped off while picking up a bag and fell to it’s death (cracked screen). The Apple support manager told me that they had not had any complaints of the sport band being faulty and I simply cannot believe that. Please respond to this if you are having issues with the sport band randomly falling off your wrist when doing minimal/normal activity. I also recommend that if that is the case, to replace your band with a band that actually secures the watch with a good old-fashioned clasp and/or call Apple Customer Service to complain, so that they log your complaint in their files. If not, they will tell you that they have no prior proof of complaints when you try and get it fixed. I am extremely frustrated as I need to pay essentially the cost of a new Apple Watch to get it fixed.



Apple Watch SE, watchOS 7

Posted on Jan 24, 2021 4:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2021 6:36 PM

The Sport Band is secure when used as designed. If it is fitted and fastened correctly with the pin through one of the holes and the loose end tucked under the band it is almost impossible it would release or allow the watch to fall. See the illustration in Wearing your Apple Watch - Apple Support for an example.


1 reply
Question marked as Top-ranking reply

Jan 25, 2021 6:36 PM in response to NitNat90

The Sport Band is secure when used as designed. If it is fitted and fastened correctly with the pin through one of the holes and the loose end tucked under the band it is almost impossible it would release or allow the watch to fall. See the illustration in Wearing your Apple Watch - Apple Support for an example.


Is your Apple Watch SE Sport Band Faulty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.