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Dennis_w_d Author

Level 1

17 points

iPad Pro restore factory setting

After going through the restore factory setting procedure, the installation freezes accompanied by an error message.

Is the only option to take the iPad to an Apple Store?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jan 24, 2021 5:15 PM

Top-ranking reply

jdo_apple

Community Specialist

Posted on Jan 26, 2021 10:14 AM

Hey Dennis_w_d,

To make sure we're on the same page, it looks like you're attempting to restore your iPad Pro to factory settings, but it becomes unresponsive and gives an error message.

To clarify, what is the specific error you receive? Also, are these the steps you're using to attempt to restore the iPad using a computer?

Restore your iPhone, iPad, or iPod to factory settings

Let us know the specific error or message you receive, and we'll provide additional recommendations from there.

Cheers!

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iPad Pro restore factory setting

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