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hpaulh Author

Level 1

9 points

2020 MacBook Air iSight camera is blurry?

Apple tech just informed me that there's nothing they can do about my nearly new MacBook Air's camera that is extremely blurry using FaceTime, Photo Booth, Zoom conference calls, etc. The Apple engineers told the support person that I'll just have to live with it!!! I can't believe Apple is completely obtuse about a brand new laptop's camera not working. I asked to speak to an engineer and was told, "Oh, they never talk to customers."

If Apple can't fix it Apple should replace the laptop with one that works. I followed the tech person's instructions in two separate call sessions, and in between I sent the laptop in to for service - they had the Air for 7 days, sent it back to me without fixing it and claimed that it was fixed. What a crap dump this situation is, and I'm the customer that has to live with it.

Posted on Jan 25, 2021 8:56 AM

2020 MacBook Air iSight camera is blurry?

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