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Backup iTunes windows 10

iPad Air won’t backup message an error occurred

computer allowed 2 iPhones 11 to backup

Posted on Jan 25, 2021 11:13 AM

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Posted on Jan 25, 2021 11:17 AM

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If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

6 replies

Feb 2, 2021 12:56 PM in response to Demo

IOS 14.4 update IPhone 7 Plus, (2) IPHONE 11, IPad Air

Unable to update using OTA or ITUNES on Windows 10

Steps Taken

1) Tried ITUNES failed an error occurred

2) Changed cables to Apple’s same error

3) Tried OTA failed

4) Disabled Find my Device ICLOUD Failed


5) SUCCESSFUL🥳🥳🥳

Remove the unlock password from each device updated without a glitch using ITUNES

Turned password back on devices no further issues worked perfectly and so far solved several existing issues before update

Note I used ITUNES not OTA to update don’t know if that makes a difference


IT APPEARS THAT THE DEVICE PASSWORD PROTECTION IS THE SOURCE OF THE ISSUE BEYOND MY PAYGRADE BUT IT DID WORK

Tim Thank you

Backup iTunes windows 10

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