iPhone 12 Pro Max - facebook 360 photo won't work

Same issue with iPhone 12 mini.

i understand that apple support guys are not aware of what Facebook app does or not.

But maybe you can just tell us what were the the characteristics of panorama fotos on iPhone 7 for example and what change on iPhone(s)12???

Hi jcolby,

Welcome to the Apple Support Communities!

We understand that you're experiencing an issue uploading photos to Facebook. Since Facebook isn't an Apple developed app, we'd recommend that you contact Facebook to investigate this further with you. If you need help to locate their contact info, here's a handy resource you can reference: How to contact an app developer

Take care!

We certainly understand your concern, jcolby,

Because we're not familiar with how Facebook handles the data that's being shared, it would be your best bet to contact Facebook support directly.

Best regards.

I have the same issue. The iPhone 12 Pro Max displays the panorama as regular photo where as the iPhone XS Max displays it as a proper panorama.

I tried changing the format from high Efficiency (HEIC) to Most Compatible (JPEG) yet to still no avail.

Note: I also tried shutting off Apple ProRAW, without any luck.

Other Issue on the topic:

In addition the IPhone 12 Pro Max does not yet have the ability to use High Dynamic Range nor its new Night Mode using a panoramas.

Potential Workaround:

I wish they would have the ability to convert a 360 night time lapse into a panorama.

Additional Features:

Or like modern dlsr/mirrorless use a motion blur effect option to remove moving objects from the panorama.

Hi all, I have the same problem with std iPhone 12. As I test I took pano photo on my iPhone 7, air dropped to me 12 and it works, not matter what setting I choose on the 12 it’s no good. I believe it’s Facebook not allowing the photo taken on the 12 to work, probably because of ongoing battles between Apple and Facebook, Facebook are just not being helpful

The responses here which say go to Facebook to resolve a problem which didn’t exist until Apple changed the iPhone design are just lame. Facebook states that this iPhone 12 Pro is required to support this capability. Why can’t Apple state how these photos have changed?

Wrong, my iPhone 12 Pro has the problem. If I take a pano photo which exists on my 12 pro, but was taken on my older 7+, it displays properly on Facebook 360. I don’t care who supports what, but there should not be an issue with stating what the requirements are.

I encountered this behavior with panoramic photos taken both on an iPhone 12 and on an iPad Pro (10.5 inch). For me, changing the data in a single Exif field allowed Facebook to recognize the panoramic picture as 360 for upload. I AirDropped the picture to my Mac computer, used Exif Editor app to change the data in the Exif field "Camera Model Name" from " iPhone 12" to "iPhone 8", and was then able to upload it as 360 from FB on a browser without making any other changes to the photo (no changes to dimensions or file size). This likely is not the solution you want, but it suggests that the problem is with how Facebook uses the Exif data.

Just tried this today since upgrading to iPhone 12 Pro max from iPhone 7 max and doesn’t work. Apple. Please check this. Even in Facebook can tag it as a 360photo but no longer shows as a 360 interactive photo. Just show a rectangular photo. Can’t be hard to test it. Please do so and see how to fix it.

Thanks so much, after reading the advice above, I used the free EXIF app on iPhone to convert a panorama to JPEG and then changed EXIF camera type to iPhone 8. Now I can post 360 images on Facebook once again 😊

Help-me-please-apple wrote:

Just tried this today since upgrading to iPhone 12 Pro max from iPhone 7 max and doesn’t work. Apple. Please check this. Even in Facebook can tag it as a 360photo but no longer shows as a 360 interactive photo. Just show a rectangular photo. Can’t be hard to test it. Please do so and see how to fix it.

That is Facebook app feature. It is for Facebook app Devs to check why this feature isn’t working for some iPhone users. Report the issue to Facebook.

I am also suffering this issue about 360 photo uploading issue

Does not work for me with Exif free editor changing camera type…