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Occasionally, emails received on my new iPhone 12 pro open with the message: “This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.
text/plain”
what the heck is this?
I’m getting the same message and have been for some time. For a while I could overcome this problem by moving the message to trash and then moving it back to inbox where it appeared ok. Just upgraded to IOS14.4 and this trick no longer fixes the problem. Hey Apple are you listening? There’s lots of us having this highly annoying problem. I have a new iPhone SE.
Hi DeniseAR,
Welcome to the Apple Support Communities!
We understand that you're seeing an alert that your messages can't be displayed when you attempt to open your email. Here's a great resource to help you to troubleshoot this behavior: If you can't receive email on your iPhone, iPad, or iPod touch
Although the title of the article doesn't specify the exact issue you're having, the steps outlined may be helpful.
Cheers!
Received email cannot be read due to “formatting”
